Learning and Reinforcement Resources
Books - Tapes -
CDs - Videos
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Tools
for Positive
Communication
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"Power Talking" DVD Program
This content-loaded seminar will give you specific ideas on how to become more positive and persuasive in everyday conversational interactions. Whether routinely communicating with co-workers or clients, or defusing hostile customers, or seeking to build sales cooperation, or simply aiming to project a more positive image for your organization, you'll see results fast. |
$79.95
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NOW
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What
You Say is What You Get
Book
You
can pick this book up, randomly flip to any of the
fifty short chapters, and immediately learn a technique
that you will start using within minutes. You'll
enjoy the abundant anecdotes and ample practical
examples. Especially
for active people, the concluding section is a quick
reference summary of all 50 Power Talking techniques. |
$24.95
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Power Talking
Six-Cassette and Six-CD Audio Program
This comprehensive program provides in-depth coverage
of all 50 Power Talking techniques. You'll track your progress
with the 16 page Workbook and Summary Reference Card. Power
Tool Slide Chart with intriguing "peek through the window" format reminds you of the most powerful
phrase to use in any situation. Includes
a uniquely effective summary cassette and CD that
recaps all 50 techniques. |
$99.95
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Power Talking
Skills Video Program
This VHS tape runs just under an hour and is an ideal
reinforcement for the detailed audio program. You'll
see George personally presenting "Power Talking" to
a live seminar audience. It's an excellent tool for
a group training session, and you can use it at home
with your family, too. You'll see on-screen text
summaries of the major points and techniques for
easy reference. |
$79.95
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Power Talking
Mem-Cards Reference Tool
Master “Power Talking” using “Mem-Card” flashcards. Complete deck of playing-card-sized reminders cover all 50 of the “What You Say Is What You Get” power phrases. Plus, the included clear vinyl see-through wallet makes it easy to focus your attention on one or two areas each day. Succinct reminders keep you steering toward a much more powerful communication style every day. |
$9.95
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Power Talking Slide Chart
Single
You'll
love the Power Tool Slide Chart with intriguing "peek
through the window" format
that always reminds you of the most powerful phrase
to use in any situation. |
$2.95
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Power Talking Slide Chart
Package of 25
You'll
love the Power Tool Slide Chart with intriguing "peek through the window" format
that always reminds you of the most powerful phrase
to use in any situation. This
25-Pack is ideal for your office team. |
$37.50
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Tools for More Profitable Sales
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Heat Up Your Cold Calls:
How to Make Prospects Listen, Respond, and Buy
Book
Learn the New Way to Prospect—Effectively, Ethically … and Legally: You and all sales professionals need to find and approach a steady stream of qualified prospects. But the legal landscape and new technologies, along with the explosion of competing solicitations, have numbed most decision makers. Old-fashioned cold calling is now ineffective, frustrating, and, as a result of the National Do Not Call Registry, often illegal. |
$9.95
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Never Make Another Cold Call
Audio CD
This program reveals powerful new ways to get selling relationships started right without "cold calling." Pre-heat your sales prospects efficiently and effectively, legally, and ethically. |
$9.95
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The
Power to Please
6-Cassette Audio Album
The Power to Please covers every
facet of customer relations from qualifying a prospect,
through the sale, to keeping those orders coming, and
re-activating customers who have fallen away for reasons
of bad debt, dissatisfaction or competition. |
$59.95
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Phone Power for the Salesperson
Audio Cassette
Learn
how to reach more prospects and close more sales.
- Qualifying prospects by phone before visiting
- Getting through to the people you want to reach
- The conveyor-belt theory
- The four key ingredients of an ideal beginning to your phone call
- Three factors necessary to every buying transaction
- Servicing and keeping customers
- Cross selling, upgrading, getting referrals
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$15.95
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Phone Power for the Outbound
Telemarketer
Audio Cassette
Learn
about dialing for dollars : Secrets of successful telemarketing
- Profits are the result of meeting your customers' needs
- The most powerful telemarketing techniques
- How to develop a script that sells
- Penetrating a screen
- Four ways to get through to the person you're after
- Five ways to meet objections
- Closing the sale : successful techniques
- Building strong client relationships
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$15.95
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Phone Power for the Inbound Telemarketer
Audio Cassette
Three
keys to inbound excellence.
- No other function offers a comparable profit opportunity
- Positioning yourself for peak performance
- The four ingredients of a good opening
- The most effective way to say things
- Cross selling and upgrading
- Getting referrals
- How to follow up for bigger profits
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$15.95
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Tools
for Phone Power
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Phone Power
Book
There's more to using the telephone than dialing the right number. The phone is your link to clients, business associates, merchants, and customers - start making the most of it! |
$5.99
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Phone Power
Video
This
51-minute video establishes the groundwork for using
telephones more powerfully. Topics
range from taking better messages, to transferring
calls smoothly, to creating powerful vocal images,
to handling upset callers. |
$79.95
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Phone Power
DVD Program
Get ready for a content-loaded seminar that will give you specific ideas on how to use the phone to your greatest advantage. Whether you're a telemarketer, sales professional, or collections agent, you'll learn and quickly benefit from these proven, practical ideas for getting through to the most important people on your list.
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$79.95
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Phone Power for the Accounts Receivable Collector
Audio Cassette
Collecting
past-due bills faster and more effectively.
- Doing your homework, planning your dialogue, setting objectives, offering payment options
- Overcoming excuses
- Controlling the call
- Developing a compelling voice
- Getting through to the person who can verify payment
- Exercising caution
- Steps to success
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$15.95
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Phone Power for Customer Service Professionals
Audio Cassette
No
job is more important to keeping customers happy.
- Reacting professionally
- The importance of your first words
- Phrases that poison
- The advantages of taking notes
- Putting your best voice forward
- Establishing true communication
- Building rapport - the Rule of Three
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$15.95
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Phone Power for Dealing with Difficult People
Audio Cassette
Handling
complaint calls.
- All complaint calls offer a remarkable opportunity
- Three vital factors in handling complaints
- Defusing irate callers
- Action steps
- Creating and selling solutions
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$15.95
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Phone Power for Effective Communication
Audio Cassette
Get
the Power Talking edge.
- Power talking : simple, powerful, practical techniques
- Establishing rapport
- Eliminating negativity
- Breaking your bad habits
- Body language on the phone
- Lying
- Improving the way you sound
- Word purge- phrases that get in your way
- Learning to listen
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$15.95
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Phone Power for Getting Appointments
Audio Cassette
Proven : Successful
appointment strategies.
- How to get through to the right people, when to call
- Penetrating screens
- How to increase your success rate
- A foolproof 5-step appointment-getting schedule
- Communicating on three channels
- The key players in your appointment-seeking game plan
- Administering C-P-R
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$15.95
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Phone Power for Negotiating
Audio Cassette
How
to get what you want whenever you use the phone!
- Doing business on the phone is the most cost-effective method
- Phone negotiating is different than face-to-face
- Take notes, concentrate, clarify
- Aim for understanding : and mutual gain
- Making the pie bigger : here's how
- Projecting a winning image
- Words that poison the process
- The single most important factor in successful negotiations
- Why phone negotiations give you an edge!
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$15.95
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Phone Power for the Person Who Manages
Audio Cassette
Accomplish more, make a better impression, do away with unproductive, wasted time.
- The S-O-A-R customer relations formula
- How to end "phone tag"
- Improving your listening skills
- Soliciting customer feedback
- Saving phone time
- Training your staff
- Improving in-house communications
- Projecting a more powerful image
- Controlling the conversation
- A screening system for inbound calls
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$15.95
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Phone Power for the Receptionist
Audio Cassette
The
Director of Public Relations and Information Coordinator.
- Appearance of the reception area
- Greeting and welcoming visitors
- How to handle phone calls professionally
- Takingmessages
- Transferring calls
- Taking control of your job and your career
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$15.95
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Phone Power for the Secretary
Audio Cassette
Forming
a strong team.
- Time-saving opportunities
- Guidelines for handling calls
- Scheduling callbacks
- The conference technique
- A call-screening system
- Taking notes
- Custom-designed message slips
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$15.95
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Phone Power for the Switchboard Operator
Audio Cassette
The two critically important functions.
- How to be a friendly host... a tactful diplomat...
superb communicator... information source... and
information coordinator
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$15.95
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25-foot Phone Power telephone
handset cord
This extra-long cord
lets you get up and move around so you unleash your
body language and fight fatigue. The bright red
color acts as a subliminal cue, giving your brain a
little nudge and reminding you to use your Phone
Power and Power Talking techniques.
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$7.95
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Tools for Healthcare Professionals
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Positive Practice Communication Tool Kit
A complete full-year training program:
Facilitator's Guide
Participant Note Guide
Power Talking Audio Course
Positive Practice Video Course (VHS)
Plan It, Say It, Profit From It Audio Course
What You Say Is What You Get books for the whole practice team
3 different Phone Power audio cassettes
Twenty-Five foot Phone Power telephone handset cords |
$1995.00
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Dental Practice Power Tools Special
A special combination of Power Tools
that help you get powerful results:
Power Talking Audio Course (6 audio cassettes).
Plan It, Say It, Profit From It Audio Course (6 CDs).
THREE What You Say Is What You Get autographed books.
THREE Power Talking slide charts.
THREE Twenty-Five foot Phone Power telephone handset cords. |
$199.00
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Plan It, Say It, Profit from It
6 CD Audio Program
This six CD set provides practical information and examples that are ideal for staff meetings, personal training or as a "classroom in the car." It's
also a great companion during exercise workouts! This
exciting presentation will inspire and motivate the
listener, resulting in improved customer service
and client/patient satisfaction.
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$89.95
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