This is where you will find articles, handouts, reference lists, and other resources.  We are constantly adding to this part of the website. Please click on any of the links on the page below, and you'll find most of the resources mentioned in my presentations and books. If you are unable to locate what you'd like, please use this form to immediately email me with your request. Most of the downloads require that you have a copy of Adobe Reader installed on your computer. If you need the most current version, please click here.

 
  H.E.A.T. Agenda for Defusing Emotional People  
  Call Planner Form
 
  50 Power Talking phrase replacements  
  13 Things Nobody Should Ever Say...and What To Say Instead  
  More Resources  
    If you cannot find what you want listed above, please click here to email me with your specific request and I will get back to you as soon as possible.